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VGC Technology

  •  +65 6397 5396 / 6397 5523
  •  sales@vgctechnology.com
Contact Us

Terms & Conditions for Helpdesk Support:

  • Support provided by: VGC Technology Pte Ltd
  • Support Email: help@vgctechnology.com
  • Support Hotline: +65 69781299
  • Online Support: help@vgctechnology.com
  • Case/Incident Management Software: Zendesk Ticketing System/ Microsoft Lighthouse.
  • Support hours are from 9 am to 6 pm Singapore Standard Time on weekdays, excluding weekends and public holidays.

  1. Subscription Period:
  • Microsoft 365 subscriptions period are valid for one year only.

  1. Data Ownership Clauses:
  • All data stored on Microsoft 365 belongs to the customer.

Reference: https://www.microsoft.com/en-sg/trust-center/privacy/data-management#services

  1. SLA
  • (a) VGC will make commercially reasonable efforts to respond to customers’ support requests, either by telephone or email.

  • (b) Support hours are from 9:00 am to 6:00 pm Singapore time, Monday to Friday, excluding Singapore public holidays.

  • (c) Tickets must be logged into VGC’s Ticketing System before support is provided. The ticketing system is available 24/7.

  1. Confidentiality and Security Clauses
  • Customers will retain their Administrative Credentials after the initial deployment. VGC will not hold any Administrative Credentials from customers. All accounts must be secured with Multi-Factor Authentication and a strong password.

Reference: Mandatory Microsoft Entra multifactor authentication (MFA) – Microsoft Entra ID | Microsoft Learn

  1. Backup Clauses
  • Microsoft 365 services are designed around data resiliency and separation of data into various fault zones, according to the policies and procedures outlined in the “Data Resiliency in Microsoft 365” Documentation. Both the customer and Microsoft share responsibility for the backups of their data.

Reference: https://learn.microsoft.com/en-us/compliance/assurance/assurance-data-resiliency-overview

 

  1. Renewal and Termination Clauses
  • Upon the completion of the initial 12-month subscription period, customers have the option to renew or terminate their subscription for the following year.